Customer Care
Shipping & Returns
Shipping options, delivery estimates and final rates are shown during checkout where available. For order support, contact ZENJI with your order number and checkout email.
Processing
Drop items are prepared after order confirmation. Any product-specific timing should be shown on the product or checkout page.
Tracking
Tracking information is sent when an order is fulfilled, where tracking is available.
Returns
Return eligibility depends on item condition, product type and the policy active at purchase.
Before launch, review this page against your actual fulfillment and return policy so customers see accurate terms.