CONTACT
WE READ EVERY MESSAGE.
ZENJI is an Australian anime clothing brand, and support is run by the same small team that packs the orders. Whatever you need — an order chased, a size checked, a return started, a collaboration pitched — it reaches someone who knows the product rather than a ticket queue.
SUPPORT
support@zenji.shop
Orders, returns, sizing questions
RESPONSE: 2 BUSINESS DAYS
EMAIL US →COLLABS & PRESS
admin@zenji.shop
Brand deals, creator partnerships, press enquiries
RESPONSE: 2 BUSINESS DAYS
GET IN TOUCH →DMs open on Instagram
SEND A MESSAGE
What to get in touch about
- ORDERS & DELIVERY
- Tracking, a parcel that has not moved, a delivery address that needs correcting before dispatch. Quote your order number and it is a one-email fix.
- RETURNS & SIZING
- Unsure between two sizes, or starting a return inside the 14-day window. The size guide answers most of the first kind before you have to ask.
- COLLABORATIONS & CREATORS
- Artists, illustrators and creators pitching a limited run. The collaboration page sets out what a ZENJI collaboration is and what to put in the email.
- PRESS, STOCKISTS & WHOLESALE
- Interviews, product for editorial, and stockist or wholesale enquiries. Same address as collaborations.
ZENJI is based in Australia and ships Australia-wide. Support runs by email in Australian business hours, so a message sent overnight is picked up the next working day. Every enquiry — orders, returns and sizing, collaborations, press and wholesale — is answered within 2 business days.
BEFORE YOU EMAIL —