Privacy Policy
LAST UPDATED: JULY 2026
ZENJI (“we”, “us”, “our”) operates zenji.shop. This policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
01INFORMATION WE COLLECT
- Name, email, shipping address and phone number when you place an order.
- Payment information, processed securely by Stripe — we never store card details.
- Browsing data, IP address and device type via cookies.
- Your email address if you join our waitlist or popup signup.
- Communications you send us.
02HOW WE USE YOUR INFORMATION
- Process and fulfil your orders.
- Send order confirmations and shipping updates.
- Send marketing emails, only if you opt in.
- Improve our website and product offerings.
- Comply with legal obligations.
- Prevent fraud and protect security.
03SHARING YOUR INFORMATION
We do not sell your personal information. We share data only with:
- Stripe, for payment processing.
- Shipping carriers — Australia Post and CouriersPlease.
- Email service providers, for transactional emails.
- Analytics providers, including Google Analytics.
All third parties are bound by confidentiality obligations.
04COOKIES
We use cookies to:
- Keep items in your cart.
- Analyse site traffic, via Google Analytics.
- Remember your preferences.
You can disable cookies in your browser settings. Our splash screen and popup preferences are stored in localStorage.
05DATA SECURITY
We use SSL encryption on all pages. Payment data is handled by Stripe, which is PCI DSS Level 1 certified. We store data on secure servers and limit access to authorised personnel only.
06DATA RETENTION
- We retain order data for 7 years, as required by Australian tax law.
- Email marketing data is retained until you unsubscribe.
- You may request deletion of your account data at any time.
07YOUR RIGHTS
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your data.
- Opt out of marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
08MARKETING COMMUNICATIONS
We send marketing emails only with your consent, and every email includes an unsubscribe link. To opt out, click unsubscribe or email support@zenji.shop.
09THIRD PARTY LINKS
Our site may link to third-party sites, including Instagram and TikTok. We are not responsible for their privacy practices.
10CHILDREN'S PRIVACY
Our site is not directed at children under 13, and we do not knowingly collect data from children.
11CHANGES TO THIS POLICY
We may update this policy. Changes are posted on this page with an updated date — the version above was last revised in july 2026. Continued use of the site means you accept the current policy.
12CONTACT US
Privacy enquiries: support@zenji.shop — use the subject line “Privacy Enquiry”. We respond within 30 business days, as required by the Privacy Act.
You may also contact the OAIC directly at www.oaic.gov.au.