Terms & Conditions

01ABOUT ZENJI

ZENJI is an Australian anime-inspired streetwear brand operating at zenji.shop. Contact: support@zenji.shop.

02USING OUR WEBSITE

• You must be 18 or over to purchase, or have parental consent.
• You agree not to misuse, hack or disrupt our website.
• We reserve the right to refuse service to anyone.
• All content on zenji.shop is owned by ZENJI.
• Do not copy, reproduce or distribute our designs or content.

03PRODUCTS & PRICING

• All prices are in Australian Dollars (AUD) and include GST.
• Prices are subject to change without notice.
• Product images are representative — minor colour variations may occur.
• All products are limited edition. There are no restocks.
• We reserve the right to limit quantities.

04ORDERS & PAYMENT

• Orders are confirmed by email after payment.
• We accept Visa, Mastercard, American Express, Apple Pay and Google Pay, via Stripe.
• Payment is processed securely by Stripe.
• Order confirmation does not guarantee stock availability.
• We reserve the right to cancel orders and issue full refunds.

05SHIPPING

• We ship Australia-wide only. No international shipping currently.
• Free shipping on orders over A$150.
• Standard shipping: A$9.99 flat rate.
• Estimated delivery: 3-7 business days after dispatch.
• We are not responsible for delays caused by Australia Post or couriers.
• Risk passes to you upon dispatch.

06RETURNS & REFUNDS

• Returns are accepted within 14 days of delivery.
• Items must be unworn and unwashed, with tags attached.
• Sale items cannot be returned for change of mind.
• To start a return, email support@zenji.shop with your order number and photos.
• Refunds are processed within 5-10 business days of us receiving the return.
• Original shipping costs are non-refundable.
• Return shipping is the customer's responsibility.
• We comply with the Australian Consumer Law (ACL). Your statutory rights apply.

07FAULTY OR INCORRECT ITEMS

If you receive a faulty or wrong item:

• Email support@zenji.shop within 7 days of delivery.
• Include your order number and clear photos.
• We will replace or refund the item at our cost.
• This does not affect your rights under the Australian Consumer Law.

08INTELLECTUAL PROPERTY

• All ZENJI designs, logos, artwork and content are our property.
• Anime character artwork is licensed for commercial use.
• You may not reproduce, copy or sell ZENJI designs.
• Buying a ZENJI product does not transfer any intellectual property rights.

09LIMITATION OF LIABILITY

To the extent permitted by Australian law:

• We are not liable for indirect or consequential loss.
• Our liability is limited to the value of your order.
• We do not guarantee uninterrupted access to zenji.shop.
• Your rights under the Australian Consumer Law are not excluded.

10PRIVACY

Your personal data is handled in accordance with our Privacy Policy.

11CHANGES TO TERMS

We may update these terms at any time. Continued use of zenji.shop means you accept the updated terms. Check this page regularly.

12DISPUTES

• Contact us first at support@zenji.shop.
• We aim to resolve disputes within 14 days.
• These terms are governed by the laws of New South Wales, Australia.
• The courts of New South Wales have exclusive jurisdiction.

13AUSTRALIAN CONSUMER LAW

Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded.

14CONTACT

Email: support@zenji.shop. Response time: 2 business days.