Return Policy

01THE SHORT VERSION

• ✓Accepted: 14 days to return unworn, unwashed items.
• ✓Accepted: Faulty items: we cover return shipping.
• ✗Not accepted: Sale items: final sale, no change-of-mind returns.
• ✗Not accepted: Worn, washed or damaged items: not accepted.

02ELIGIBILITY

To qualify for a return:

• The item must be returned within 14 days of the delivery date.
• The item must be unworn and unwashed.
• Original tags must still be attached.
• The item must be in its original packaging where possible.
• Proof of purchase is required — your order number or order email.

Not eligible for a change-of-mind return:

• Items marked as final sale.
• Items that have been worn, washed or altered.
• Items damaged by customer misuse.
• Items returned after 14 days.

03HOW TO RETURN

Step 1 — email us. Write to support@zenji.shop with the subject RETURN — [Your Order Number]. Include photos of the item and your reason for returning it.

Step 2 — wait for approval. We reply within 2 business days with the return address and instructions. Do not ship anything back before you have them.

Step 3 — ship the item back. Pack it securely and use tracked shipping. Return shipping is paid by you, except on faulty or incorrect items.

Step 4 — refund is processed. Within 5-10 business days of us receiving the item, back to your original payment method.

04FAULTY OR WRONG ITEMS

If your item arrives damaged, defective, or as the wrong size or product:

• Email support@zenji.shop within 7 days of delivery.
• Include your order number and clear photos of the fault.
• We will replace or refund the item, and we cover return shipping.

This is your right under the Australian Consumer Law, not a goodwill gesture.

05REFUNDS

• Refunds are issued to the original payment method.
• Processing time: 5-10 business days after we receive the return.
• The original shipping fee is non-refundable.
• Return shipping is your cost, except on faulty or incorrect items.

06EXCHANGES

We do not offer direct exchanges. Return your item, then place a new order in the correct size.

Every drop is limited and there are no restocks, so we cannot hold stock while a return is in transit.

07AUSTRALIAN CONSUMER LAW

Your statutory rights under the Australian Consumer Law are not affected by this policy. Our goods come with guarantees that cannot be excluded.

• Major fault: you choose a refund, a replacement or a repair.
• Minor fault: we may choose to repair, replace or refund.

08CONTACT

Email: support@zenji.shop. Subject: RETURN — [Order Number]. Response time: within 2 business days.